I Received the Wrong Item — What Should I Do?
We’re sorry to hear that you have received an incorrect item.
Please contact us at info@visualfavor.com and our support team will assist you with the next steps.
How Can I Exchange an Item or Order?
Products may be exchanged within 14 days of purchase. If more than 14 days have passed, we are unable to offer an exchange or refund.
To be eligible for an exchange, items must be unused, in their original condition, and returned with the original packaging.
To request an exchange, please email info@visualfavor.com. We will provide you with our current return address and further instructions.
What Is Your Return Policy?
Customers may return purchased items within 14 days of receiving the order.
Returned items must be unused, in the same condition as received, and include the original packaging.
How Do I Return My Order?
Please email info@visualfavor.com and include the following information:
- Order Number
- Reason for return:
- Didn’t suit me
- Wrong or defective product (please attach photos)
- Not what I expected
- Other reasons
Our customer service team will advise you on the next steps.
Have You Received My Return?
Return processing usually takes a few business days.
Once your returned item(s) have been received and inspected, we will notify you via email.
If you would like to check the status of your return, feel free to contact us at info@visualfavor.com.
When Will I Receive My Refund?
Refunds are typically processed within 7 business days after we receive the returned item(s).
If you encounter any issues, please contact info@visualfavor.com for assistance.
I No Longer Have the Original Packaging — Can I Still Return the Item?
To ensure all customers receive complete and defect-free products, returned items must be in resellable condition.
Unfortunately, items returned without the original packaging cannot be accepted.
Who Covers the Return or Exchange Shipping Costs?
Customers are responsible for all return and exchange shipping costs.