Shipping & Delivery

Which countries do you ship to?

Deliverable area:

Much of the United States, United States, United Kingdom, Canada, Australia, Austria, Canada, Norway, France, Germany, Israel, Saudi Arabia, Russia, Ukraine, Hong Kong, Korea, Malaysia, Singapore, Turkey, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, New Zealand, Netherlands, Poland, Sweden, Spain, Japan, Finland, Ireland, Portugal, Mexico

Undeliverable area:

Rest of the world.

How much does shipping cost?

Shipping costs are calculated in three ways:

1. STANDARD SHIPPING with flat rate charge of US$5.99.
2. FREE SHIPPING over US$60 after all discounts are applied.
3. EXPRESS SHIPPING with flat rate charge of US$7.99.
4. VIP SHIPPING with flat rate charge of US$9.99.

How long does shipping take?
We process orders between Monday and Friday. Orders will be processed within 1-3 business days of ordering and shipped the next day after the processing day.
Our shipping time is within 10-15 working days, please wait patiently for the update of the logistics information.
Because some of our products are purely handmade! Due to a large number of orders, we need to produce within 1-2 weeks, so the delivery time will be extended.

How long does it take for my order to be processed and sent?

Once your payment is verified, we will process and ship your order within 1-3 business days.

My order has already been shipped, but I need change my address - how can I do this?

We are sorry that alternations cannot be made to a shipped order. If it is still not shipped, please contact us under info@visualfavor.com to change your address and other shipping options. 

The tracking states that my package has been delivered, but I have not received anything yet. What can I do?

We are sorry for the inconvenience caused to you. In this case we recommend you to contact your carrier first and find out what the status of your package is. It could be left with a neighbor or somewhere else. 

Please contact with us under info@visualfavor.com if the carrier customer service cannot help you and we will open a case as a missing package. 

Why have I only received part of my order?

Some of the items could be sent separately and the second (sometimes more) tracking number(s) cannot be displayed on the order page. In this case, please wait for 2-3 days and if the package still hasn't arrived after that, please contact us under info@visualfavor.com.

Can I expedite my shipping?

If you need it by a specific date, please leave us a note at the check out page. We will try our best to arrange this for you.

If the date is too close and we cannot guarantee the delivery before this date, we will inform you of this and let you decide whether or not to keep this order.

Please be kindly noted that an expedition AFTER the order is placed or shipped is not possible.

I ordered the products for my trip but it arrived too late, and I don't need the products any more. Who will cover the return shipping cost?

We accept order cancellation before the product is shipped or produced. We cannot cancel the order if the product is already shipped out. We’re sorry that we wouldn’t cover the return fee.

Shipping Method

To ensure shipping quality, We use China Post, EMS, USPS, UPS, DHL and FedEx for our shipping methods.

Taxes & Customs Duties

Please note that all packages are shipped from visualfavor.com.

Please note that according to customs regulations, visualfavor.com cannot declare purchased items as gifts or list an amount lower than the actual product price.